My Marquee Ltd — Terms and Conditions of Hire

My Marquee Ltd (Company No. 15596903), registered office 36 Windmill Hill, Halesowen, B63 2BZ (“we”, “us”, “our”).

These Terms and Conditions apply to every booking made with us, whether for domestic, corporate, or commercial hire, unless a separate written contract has been agreed and signed by both parties. These Terms are available at www.mymarqueegroup.co.uk/marquee-hire-terms-and-conditions and are referenced on our invoices and Booking Confirmations. By paying a deposit, confirming a booking, or instructing us to proceed with any work, the Client (“you”, “your”) accepts and agrees to be bound by these Terms in full.

We may update these Terms from time to time. The version of these Terms in force at the date of your Booking Confirmation is the version that applies to your booking, regardless of any later update to the version published on our website.

1. Definitions

• “Booking Confirmation” — our written confirmation of your event details, structure specification, and pricing.
• “Installation Day” — the day(s) allocated for delivery, build, and handover of the structure, as set out in the Booking Confirmation.
• “Handover” — the point at which we confirm the structure is erected, risk-assessed, and ready for use, evidenced by a signed handover sheet or equivalent written confirmation.
• “Bespoke Items” — any equipment made or ordered to a non-standard specification, including but not limited to custom PVC covers, custom linings, or non-stock structure sizes.
• “Third-Party Suppliers” — any supplier engaged directly by you and not contracted through us, including but not limited to decorators, caterers, florists, furniture hire, lighting, or entertainment providers.
• “Small Hire” — a booking with a total quoted value under £2,000, typically domestic and My Marquee Express bookings.
• “Large-Scale Event” — a booking with a total quoted value of £2,000 or more, typically corporate, commercial, or larger domestic bookings.

2. Booking and Deposit

2.1 A booking is only confirmed once we have received a signed Booking Confirmation (or written acceptance) and the required deposit.

2.2 A deposit of 25% of the total quoted price is due on booking, unless otherwise stated in writing. The deposit is refundable if cancellation is requested in writing within 24 hours of payment. After this 24-hour window, the deposit becomes non-refundable. Where your Installation Day is within 4 weeks of your deposit date, see Clause 19.2, which may make the deposit non-refundable from the point of payment.

2.3 The remaining balance is due no later than 4 weeks before the Installation Day, unless a different schedule has been agreed in writing. We reserve the right to postpone or refuse installation where full payment has not been received by this deadline.

2.4 Prices quoted are based on the specification confirmed at the time of booking. Any changes to specification, structure size, add-ons, or Bespoke Items after booking may incur additional charges and may affect lead times (see Clause 5).

3. Site Access and Installation Day

3.1 You must ensure the site is accessible, level, clear of obstructions, and available to us for the entirety of the Installation Day. We do not guarantee or commit to a specific arrival time on the Installation Day; installation may take place at any point within the agreed day(s) to allow for weather conditions, ground conditions, and logistical factors beyond our control.

3.2 You are responsible for obtaining any necessary permissions for access, parking, or use of the land (including landowner, venue, or local authority consent) and for providing accurate site information (ground surface, underground services, overhead obstructions, power access) prior to installation.

3.2.1 It is your responsibility to ensure the ground is suitable for staking and to identify and disclose to us, in advance of installation, the location of any underground pipes, cables, or other services. We are not liable for any damage to underground pipes, cables, or services that were not disclosed to us prior to installation.

3.3 Power must be supplied by you to the structure where power is required, including any necessary extension leads, unless we have expressly agreed in writing to provide a generator or other power source, in which case we will arrange this. All electrical equipment we supply is PAT tested; any electrical equipment you or a Third-Party Supplier brings on site must be safe, suitably rated, and PAT tested where applicable, and we accept no liability for any issue arising from equipment we did not supply. Where we provide a generator, you are responsible for fuel and refuelling unless otherwise agreed in writing.

3.4 We coordinate our own installation and dismantle schedule directly with you. We do not manage, guarantee, or take responsibility for the scheduling, access, or working arrangements of any Third-Party Supplier. It is your responsibility to liaise directly with Third-Party Suppliers regarding their access times and to build appropriate contingency into their schedule around our Installation Day.

3.5 Right of access: throughout the hire period, you must grant us access to the site, on reasonable notice, wherever we reasonably believe access is required for safety reasons, including to inspect, make safe, remedy, or remove any part of the structure or equipment. Where you refuse or fail to provide such access, we are not liable for any resulting loss, damage, or unsafe condition.

3.6 If access to the site is delayed, restricted, or not provided as required under this Clause 3, any resulting delay to installation or handover is not our responsibility, and we will not be liable for any loss arising from a delayed handover in these circumstances.

3.7 Working space: you must ensure a clear, open working area is available for installation, generally the full footprint of the structure plus a minimum of 2 metres clearance on all sides, unless we have confirmed a reduced working area is workable for your specific site in writing. All furniture, vehicles, materials, and other obstructions must be cleared from this area before our arrival. We are not liable for any damage to the structure, equipment, surrounding property, or landscaping arising from inadequate working space where this has not been agreed with us in advance.

3.8 Positioning: where you wish the structure positioned in a specific location or orientation, you must either provide us with a clear site plan in advance or have a representative present at the time of installation to confirm positioning. Where neither is provided, we will position the structure where we consider appropriate, and any request to reposition it afterwards will incur an additional charge. You are responsible for the accuracy of any measurements or site information you provide to us; we are not liable for any issue arising from inaccurate measurements or information supplied by you.

3.9 Ground restoration: staking, ballasting, and installation of the structure may cause minor and reasonable marking, indentation, or disturbance to grass, turf, or ground surfaces. This is a normal consequence of installation, and we are not liable for such minor marking. This does not affect our liability for damage beyond what is reasonably expected from installation of the size and type of structure booked.

4. Weather and Structure Suitability

4.1 Our structures are engineered and rated for specific wind tolerances, which will be confirmed to you at the time of quotation. We carry out a risk assessment prior to every handover, taking into account current and forecast weather conditions, and will only hand over a structure we consider safe for use.

4.2 If you have concerns about weather conditions ahead of your event, you must raise these with us as early as possible. We will advise on appropriate protective measures (including PVC covers, additional anchoring, or lining) based on the forecast available at the time.

4.3 We recommend booking any weather protection (including PVC covers) at the time of initial booking. Bespoke PVC covers and similar made-to-order items typically require 1–3 weeks’ lead time. Where such items are requested outside this window, we will use reasonable endeavours to accommodate the request, but cannot guarantee delivery or installation timescales, and any resulting delay to the Installation Day will not be treated as a failure on our part.

4.4 In the event of a deterioration in weather conditions after handover, we will attend to inspect and, where necessary, make safe or repair the structure as soon as reasonably practicable. Response times will depend on our location and availability at the time, and we will communicate estimated attendance times as soon as we are able. If, in our reasonable opinion following inspection or risk assessment, a structure is not safe for continued use, we will notify you and advise accordingly; you must not continue to use a structure we have advised against using.

4.5 We reserve the right to suspend use of, alter, or remove any structure at any time, before or during an event, where we reasonably believe there is a risk to safety, including due to severe or extreme weather (force majeure — see Clause 11). We are not liable for any losses arising from such action taken in good faith to protect safety.

5. Bespoke and Changed Specifications

5.1 Any change to your original specification — including structure size, additional coverings, linings, or bespoke items — requested after booking may extend lead times beyond our standard timescales and may incur additional cost.

5.2 Where a late change to specification results in a delayed or compressed build schedule, we will make reasonable efforts to accommodate your event date, but any resulting timing impact on the Installation Day (including later-than-usual arrival) will not constitute a breach of these Terms, provided installation is completed within the agreed Installation Day(s).

6. Third-Party Suppliers

6.1 We accept no responsibility for the acts, omissions, scheduling, working practices, or satisfaction of any Third-Party Supplier engaged by you, including decorators, florists, caterers, furniture hire, or lighting/AV companies.

6.2 Where a Third-Party Supplier declines to carry out work within or around our structure, for reasons unrelated to a confirmed structural safety issue on our part (including but not limited to their own risk assessment of weather, their own equipment, or their own scheduling), this is not attributable to us and does not entitle you to a refund or compensation from us.

6.3 We are happy, where possible, to advise or assist in coordinating around Third-Party Supplier requirements, but this is offered as a courtesy and does not transfer any responsibility or liability to us for their attendance, timing, or work.

7. Client Responsibilities

You agree to:

7.1 Provide accurate site, access, and specification information at the time of booking and promptly notify us of any changes.

7.2 Ensure the site is safe, accessible, and available as required under Clause 3.

7.3 Arrange power supply where required under Clause 3.3.

7.4 Not use, or permit others to use, any part of a structure or associated equipment (including lighting/electrical fittings) that we have advised should not be used, until we confirm it is safe to do so.

7.5 Report any concerns about the condition or safety of the structure to us promptly, and give us reasonable opportunity to inspect and, where appropriate, remedy the issue before taking any alternative action (including cancelling or relocating your event).

7.6 Not use, or permit any guest, caterer, or Third-Party Supplier to use, fireworks, pyrotechnics, sparklers, Chinese lanterns, naked flames, open-flame candles, patio heaters, gas heaters, barbecues, or any other fire, heat, or flame-producing item in, on, or within a reasonable safety distance of the structure, without our prior written consent. Where consent is given, this may be subject to conditions (such as flame-retardant certification, safe distance, or supervision) which you must comply with.

7.7 You are liable for any damage to the structure or equipment, and for any injury, loss, or claim arising from any breach of Clause 7.6, including where caused by a guest or Third-Party Supplier. A breach of Clause 7.6 may also invalidate our public liability insurance cover for the event, and we accept no liability for any resulting loss where this occurs.

7.8 Where we make a recommendation regarding your booking (including but not limited to flooring, lining, PVC covers, or additional structural support) and you choose not to proceed with that recommendation, we are not responsible for any resulting compromise in the condition, appearance, comfort, or performance of the structure, and this will not entitle you to a refund, compensation, or complaint on that basis.

7.9 You must not, and must ensure guests and Third-Party Suppliers do not: smoke inside the structure; bring animals or pets into the structure (other than assistance animals); suspend, hang, fix, or attach anything to the frame, roof, or lining of the structure without our prior written permission; or interfere with, alter, or modify the structure or equipment in any way. All doors, sides, and openings must be kept closed and secured whenever the structure is not actively in use, particularly overnight.

7.10 You are liable for any loss or damage arising from a breach of Clause 7.9.

7.11 You must not permit the number of guests or occupants in the structure to exceed the maximum capacity advised by us for the structure booked. We are not liable for any injury, loss, or damage arising from a breach of this Clause.

7.12 You are responsible for obtaining any licences, permits, or notices required for your event, including but not limited to alcohol licensing, Temporary Event Notices (TENs), music/entertainment licensing, and noise restrictions. We accept no liability for any failure to obtain, or breach of, any such licence, permit, or notice.

8. Remedial Works

8.1 If you report a concern about the structure’s condition or safety, we will respond as soon as reasonably practicable and will communicate realistic attendance times.

8.2 Where we offer a reasonable remedy — including but not limited to sending a team to attend site, or a practical alternative arrangement (such as relocating affected elements) — and this offer is declined or not given reasonable opportunity to be carried out, we are not liable for any resulting losses, including losses arising from a subsequent decision to relocate or cancel the event.

9. Cancellation

9.1 By you: Deposits are non-refundable after the 24-hour window in Clause 2.2. If you cancel within 14 days of the Installation Day, the full balance remains payable. Cancellations outside this window forfeit the deposit only, unless Bespoke Items have already been ordered or manufactured, in which case the cost of those items is also payable.

9.2 By us: We may cancel or suspend a booking, at any time including on or before the Installation Day, where we reasonably believe it is unsafe to proceed, including due to weather conditions we deem unsafe for installation or continued use of the structure. Where we cancel on this basis, we will first seek to offer a suitable substitute (including an alternative structure, date, or arrangement); where we are able to offer a suitable substitute, and you decline it, no refund will be due. Where we are unable to offer a suitable substitute, we will provide a full refund of all sums paid. We may also cancel or suspend a booking where payment terms under Clause 2 have not been met, or under Clause 10 (Termination), in which case Clause 10.2 applies instead of this Clause 9.2.

10. Termination

10.1 We may suspend or terminate a booking, and refuse to provide or continue providing the service, immediately and without liability to you, if:

• Full payment is not received by the deadlines set out in Clause 2;
• You provide false, inaccurate, or materially incomplete information relating to the site, access, or specification;
• You, or anyone on your behalf, behaves in a threatening, abusive, or unsafe manner towards our staff or subcontractors;
• You breach any material term of these Terms and, where the breach is capable of remedy, fail to remedy it within 48 hours of being asked to do so;
• We reasonably believe that proceeding with installation or continued use of the structure would create a risk to safety.

10.2 Where we terminate under Clause 10.1 due to non-payment or your breach, you remain liable for all sums due under the booking, including the full balance and the cost of any Bespoke Items already ordered or manufactured, and we are under no obligation to refund any sums already paid.

10.3 Termination of a booking under this Clause does not affect any rights or liabilities that have already accrued prior to termination, including our right to recover sums owed.

11. Force Majeure

11.1 We are not liable for any failure or delay in performance caused by circumstances beyond our reasonable control, including but not limited to extreme weather, natural disaster, fire, flood, pandemic, strikes, supply chain failure, or government restrictions. Where such an event affects our ability to perform, we will notify you as soon as reasonably possible and work with you on rescheduling or an appropriate resolution.

11.2 Where a force majeure event, or any other issue, affects the structure during the hire period, we retain the right to attend site and carry out any remedy, repair, or make-safe work we consider appropriate, in line with Clause 8. Where we offer to attend and remedy the issue within a reasonable timeframe and this is declined or not given reasonable opportunity to be carried out, responsibility for any resulting consequence — including cancellation, relocation, or loss of use — rests with you, and we are not liable for any resulting loss.

12. Limitation of Liability

12.1 We hold public liability insurance. Details are available on request.

12.2 We carry out installation and structural risk assessment with reasonable care and skill, in accordance with the Consumer Rights Act 2015 (where you are a consumer) or with reasonable commercial skill and care (where you are a business).

12.3 We are not liable for:

• Indirect, consequential, or economic losses, including loss of enjoyment, loss of profit, loss of anticipated savings, or business interruption;
• Any losses arising from the acts, omissions, decisions, or performance of any Third-Party Supplier, whether or not related to our structure or installation;
• Any loss or damage arising from your, or a Third-Party Supplier’s, failure to follow our safety instructions or advice;
• Any pre-existing site conditions, ground conditions, undisclosed underground services, or third-party infrastructure not disclosed to us in advance (see Clause 3.2.1);
• Any losses arising from a decision by you to cancel, relocate, or alter your event where we have offered a reasonable remedy under Clause 8 which was declined or not given reasonable opportunity to be carried out.

12.4 Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation, or for any other liability which cannot lawfully be limited or excluded under English law.

12.5 Subject to Clause 12.4, our total aggregate liability to you arising out of or in connection with a booking, whether in contract, tort (including negligence), or otherwise, is limited to the total amount paid by you for that booking.

12.6 Any claim against us must be notified to us in writing within 14 days of the event to which it relates (see Clause 15 — Complaints). We are not liable for any claim first notified to us outside this period, except where you can show it was not reasonably possible to notify us sooner.

12.7 Each provision of this Clause 12 operates separately. If any part is found unenforceable or unreasonable by a court, the remaining parts continue to apply in full.

13. Damage, Care of Equipment, and Furniture Hire

13.1 From the point of Handover until our collection of the equipment, you are responsible for the security and safekeeping of our equipment.

13.2 If our equipment is damaged, stolen, or lost during the hire period for any reason, you are liable for the full cost of repair or replacement, regardless of cause, save where the damage is caused by our own negligence or by an inherent fault in the equipment.

13.3 Where furniture, crockery, glassware, linen, or other rental items are hired, unless placement, layout, and styling services have been separately agreed and paid for, delivery is to a single point of access only and set-up/layout is not included.

13.4 All rental items must be left in the condition provided, stacked and packed as instructed, ready for our collection. Additional charges apply for excessive cleaning, missing items, or items returned in a materially different condition to how they were provided.

13.5 Breakages of crockery, glassware, and similar items are charged at full replacement cost. Where a damage waiver or breakage allowance has been agreed and paid for as part of your booking, this will be applied first before any additional charge.

14. Photography and Marketing

14.1 We may photograph and film our structures, installations, and events for our own marketing and portfolio use, including on our website, social media channels (such as Instagram, TikTok, and Facebook), advertising, and promotional material.

14.2 By booking with us, you grant us a non-exclusive, royalty-free licence to use such photography and footage for these purposes, without any fee or further approval required, unless you notify us in writing before the event that you do not consent to this.

14.3 Where you do not consent, please specify whether this applies to all content from your event or only specific elements (e.g. guests, decor), so we can work within your preference where practically possible.

14.4 We are under no obligation to credit, tag, or seek sign-off from you or any Third-Party Supplier before publishing such content, unless otherwise agreed in writing.

15. Complaints

If you are unhappy with any aspect of our service, please contact us in writing at admin@mymarqueegroup.co.uk as soon as possible, and in any event within 14 days of your event, so we can investigate promptly while records and evidence remain available. We aim to acknowledge complaints within 5 working days and provide a substantive response within 14 days.

16. Dispute Resolution

16.1 If a dispute arises under these Terms, both parties agree to first follow the complaints process in Clause 15 and to make reasonable efforts to resolve the matter directly and in good faith before pursuing any other action.

16.2 If the dispute is not resolved within 30 days of your complaint being raised under Clause 15, either party may propose mediation through a recognised alternative dispute resolution (ADR) provider before issuing court proceedings. Engaging in mediation is voluntary and does not prevent either party from subsequently pursuing court proceedings if mediation does not resolve the matter.

16.3 Any dispute, claim, or proceedings arising out of or in connection with these Terms or a booking must be brought within 12 months of the event giving rise to the dispute, except where a longer period is required by law.

16.4 Where you are contracting with us as a business (rather than as a consumer), any dispute must first be referred to a senior representative of each party for good-faith negotiation for a minimum of 14 days before either party commences formal proceedings or arbitration.

16.5 Nothing in this Clause prevents either party from seeking urgent injunctive relief where necessary to protect its rights.

17. Data Protection

We process your personal data in accordance with our Privacy Policy, and in line with UK GDPR.

18. Governing Law and Jurisdiction

These Terms, and any dispute or claim arising out of or in connection with them (including non-contractual disputes), are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction over any such dispute or claim.

19. Consumer Rights (Distance and Off-Premises Contracts)

19.1 Where you are a consumer and you booked with us other than in person (including online, by phone, or by email), you have a statutory right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 to cancel your booking within 14 days of booking without giving a reason (“the cooling-off period”).

19.2 Where your Installation Day falls within 4 weeks of the date your deposit is paid, we will need to begin work immediately — including ordering materials, arranging Bespoke Items, and administrative processing — in order to meet your event date. In this case, your deposit and any sums paid become non-refundable from the point of payment, notwithstanding the 24-hour window in Clause 2.2, and Clause 9.1 (Cancellation) applies.

19.3 Where your Installation Day is more than 4 weeks from the date your deposit is paid, and you cancel during the 14-day cooling-off period before work has begun, you are entitled to a full refund of your deposit. If we have already begun work at the point of cancellation, you are entitled to a refund less: (a) a fixed administrative fee of £65 for a Small Hire or £120 for a Large-Scale Event; (b) the reasonable cost of any materials or Bespoke Items already ordered; and (c) a proportionate amount for any further services already performed.

19.4 Where an item is made to your specification or is clearly personalised (including Bespoke Items such as custom-made PVC covers), your right to cancel under this Clause 19 does not apply to that item, in accordance with Regulation 28(1)(b) of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

19.5 Nothing in this Clause 19 affects your other statutory rights, including those under the Consumer Rights Act 2015.

19.6 This Clause 19 does not apply to business customers.

20. Retention of Title

20.1 Ownership of all structures, equipment, furniture, and other items supplied under these Terms remains with us at all times. You are granted only a right to use the equipment for the agreed hire period, subject to these Terms.

20.2 You must not sell, sub-hire, charge, pledge, or otherwise dispose of or grant any third-party interest in our equipment.

21. Sub-Contracting

We may engage subcontractors or third parties to carry out all or part of the installation, dismantling, or any other services under these Terms. We remain responsible for the performance of the services regardless of whether subcontractors are used.

22. VAT and Pricing

My Marquee Ltd is not currently VAT registered, so prices quoted do not include VAT. If this changes, this clause and our pricing will be updated accordingly, and VAT will be added at the prevailing rate where applicable.

23. Insurance

23.1 We hold public liability insurance covering our own negligence in the supply and installation of our equipment. Details are available on request.

23.2 For corporate, commercial, or large-scale events, we recommend you hold your own event insurance covering your guests, Third-Party Suppliers, and the event itself. We are not responsible for arranging or verifying insurance cover on your behalf, and our insurance does not extend to cover your guests, Third-Party Suppliers, or losses unrelated to our own negligence.

24. General

24.1 Entire Agreement: These Terms, together with your Booking Confirmation, constitute the entire agreement between us and supersede any prior discussions, representations, or agreements, whether written or verbal.

24.2 Waiver: A failure or delay by either party to enforce any right under these Terms does not amount to a waiver of that right.

24.3 Assignment: You may not assign, transfer, or sub-contract any of your rights or obligations under these Terms without our prior written consent. We may assign or transfer our rights and obligations under these Terms at any time.

24.4 Notices: Any notice given under these Terms must be in writing and may be delivered by email to the address provided in your Booking Confirmation, or to admin@mymarqueegroup.co.uk. Notices are deemed received on the day of sending, provided no delivery failure notification is received.

24.5 Severability: If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions continue in full force and effect.

24.6 Precedence: For corporate and business clients, these Terms apply to every booking and take precedence over any purchase order, procurement terms, or other terms put forward by you, whether before or after booking, unless we have expressly agreed in writing, signed by a director of My Marquee Ltd, to vary these Terms or accept different terms for that booking. Silence, acceptance of a purchase order number for administrative purposes, or performance of the booking does not amount to agreement to vary these Terms.

Last updated: 17 September 2026

My Marquee Ltd, 36 Windmill Hill, Halesowen, B63 2BZ | Company No. 15596903 |